Cancellation & Refund Policy

This Cancellation and Refund Policy applies to all commercial engagements, statements of work, invoices, and service agreements between AUX STUDIO ("Studio", "we", "us") and our clients ("Client", "you").

Our goal is to ensure mutual trust, protect developer resources, and guarantee that clients receive the exact custom software solutions promised in writing.

Unlike off-the-shelf pre-packaged software licenses or physical retail goods, AUX STUDIO provides custom professional engineering, architectural design, and digital consulting services.

Once engineering commences on your project, professional developer time, custom coding, infrastructure provisioning, and architectural modeling cannot be "returned" or restocked. Therefore, refunds are administered strictly according to milestone deliverables and stage completion.

To secure studio calendar time and commence project discovery, an upfront deposit (typically 50% of the total project quotation, unless agreed otherwise in writing) is required.

Deposit Refund Conditions - Before Work Commences: If the Client issues formal written cancellation within forty-eight (48) hours of payment and before engineering work has begun, the deposit is refunded in full. - After Work Commences: Once discovery, architecture, design, or development has commenced, the deposit becomes non-refundable, as studio capacity has been committed and cannot be resold on short notice.

Either party may terminate an ongoing project agreement with fourteen (14) days' written notice. In the event of early termination: - Completed & Approved Milestones: Any milestone that has already been delivered, staged, or formally approved by the Client is non-refundable. - Work-in-Progress (WIP): The Client shall only be billed for the actual developer hours and architectural tasks completed up to the effective termination date. - Asset Handover: Upon full payment for logged work, AUX STUDIO will transfer all code, assets, database schemas, and documentation completed up to the date of termination "as-is".

Upon completion of a project milestone or staging preview, AUX STUDIO provides a seven (7) to fourteen (14) calendar day review period ("Acceptance Testing Window").

During this window, the Client must test the delivered deliverables against the specifications in the Statement of Work. If issues are identified, AUX STUDIO will rectify them without additional charge. If no written objections or bug reports are submitted within fourteen (14) days, the milestone is deemed formally accepted.

AUX STUDIO warrants that all custom code authored for your project will function substantially according to the agreed SOW for thirty (30) days following production launch.

In the event of reproducible bugs, errors, or defective behavior within this window, our primary remedy is prompt code remediation and bug fixing at no charge. A monetary refund will only be considered if AUX STUDIO is unable to resolve a critical flaw that renders the delivered custom software materially unusable according to the agreed specification.

Expenses paid to third-party vendors on your behalf are strictly non-refundable once disbursed. These include: - Domain name registration, transfer, and DNS fees; - Cloud infrastructure and database provisioning fees (Vercel, AWS, Neon); - Commercial font, stock photography, or asset licensing; - Third-party AI API token usage (OpenAI, Anthropic, Google Cloud); - Payment gateway and merchant processing fees.

To request a refund, submit a written request to our billing desk including your invoice number, the milestone in question, and the specific reason for the dispute.

We review each request against the SOW and the milestone acceptance records. Our aim is to respond to every request within fourteen (14) business days. Refunds are issued only where the criteria in this policy are met; where work has been delivered and accepted, the refund entitlement is ordinarily nil.

Where a refund is approved by AUX STUDIO: - Processing Time: Refunds are initiated within 5 to 7 business days of formal written determination. - Payment Method: Funds are credited back to the original source payment method (bank account, UPI, or payment gateway card) in compliance with Reserve Bank of India (RBI) guidelines. - Bank Settlement: Depending on your financial institution or credit card provider, credited funds typically reflect on your bank statement within 5 to 10 business days after processing.

We are committed to honest, friendly collaboration. You agree to contact AUX STUDIO directly to resolve any invoice discrepancy before initiating a chargeback or payment gateway dispute.

Filing an unjustified chargeback without prior notice constitutes a material breach of our Terms of Service and will result in the immediate revocation of software licenses, suspension of hosted staging servers, and potential reporting to credit verification bureaus.

This Cancellation and Refund Policy is governed by and construed in accordance with the laws of the Republic of India.

Any unresolved legal claims or controversies arising out of billing or payments shall be subject to the exclusive jurisdiction of the competent courts in Alipurduar, West Bengal, India.

For any billing question, invoice discrepancy, or refund request, contact our billing desk: - Billing Entity: AUX STUDIO - Attn: Billing & Accounts - Response Window: We aim to acknowledge every billing inquiry within two (2) business days.